Toshiba Satellite laptop goes into black screen without warning?

Question

I just got a Toshiba Satellite A215-S7437 for Christmas and it shuts down every so often, it did it a few minutes ago and i felt it to see if it overheated, it was warm but not hot. Also it doesn't exactly shut down, it just goes into a mode like if it were sleeping but hitting the power button doesn't turn it back on or anything. I have to hold the power button down and turn it off then turn it back on. It does this without warning and I'd really like to know why its doing this. Thank you.

Answer 1

Best Answer - Chosen by Voters

That sucks. I have the same problem. What are you doing when it happens?

I don't think setting it on high performance all the time is very good for the computer.

You should try to return it if necessary. It doesn't happen to me that often but I will also try to return it. Unless I can find the fix, this is a huge problem for a new computer.

More info can be found here:
http://forum.notebookreview.com/showthre…
http://forums.pcworld.com/message/80927

Or you can contact toshiba service:
http://www.tacp.toshiba.com/customersupp…

Answer 2

I also have an A215 series laptop and the solution to that is to set your performance / power settings to high performance all the time.

it's turning it's display off because some of the processing needed to display images are not available when not in high performance.