Its common process of appeal for any violation of amazon policy. It may happen while working as an Amazon seller that you have charged customer for the free delivery products. So for such violation Amazon team may suspend your account as, customer had filed an complain for such issues.
Its the seller team duty that they help to solve such issues and keep amazon marketplace products up-to-date. They wont suspend for life time for such issues. In case the send you a notification of mail before suspending. Such mails are often ignored or remains unread by seller, which will cause suspension.
So if you are having Amazon Account Suspension don’t worry just follow some easy process to get back your seller account. The first most thing is to accept the mistake, give a meaningful explanation, never apologize for what has been happened and the last but not the list what you will undergo to overcome such issues in future.
Having customer satisfaction goal, Amazon also have a goal of having good merchant profile to sale best products on amazon.
If you are looking to have best seller profile or further suspension detail, TheAppealGuru is one of the most known Amazon Sellers Support Consultant