What is another way to retrieve my forgotten Password to MacBook Pro?

I don’t usually use my MacBook Pro, but then I used it onetime to play a dvd on it. The dvd stuck and it took me a while to finally took it to Best Buy to get it fix. After 3 weeks later, my laptop came back and I totally forgot my password to log into the laptop. I tried all the trick i find on the internet, still no hope for me because of this window popping up.what is the other way to reset the password? Do u think that Apple people can do it? Thanks!

Attachment image

1 Answer

  • David
    Lv 7
    4 months ago

    Contact the genius bar with proof of purchase and they should be able to reset the password

    • Log in to reply to the answers
Still have questions? Get answers by asking now.