Bought mine 10 yrs ago, still going fine. Havent called any service out.
Samsung front loader, basic kind, no steam but it does have a sanitizer option. Works ok. I put soft mats between the machines when I spin dry towels, blankets or anything that will be heavy.
It doesnt clean as well as the agitation washers, but I just spray spots w a pretreat as I’m loading the machine. It doesn’t tear up your clothes like an agitation washer will.
CONS: Machine has lots of places in the door trim that hold onto water so it usually smells like mold. I prop the door open with a clothespin when not using so that it doesnt get too bad. The wrinkle free setting runs really hot, seems it ought to run at the same temp as the original temp that was used. It can almost melt plastic!