Help activating new Verizon Iphone?

I recently broke my iphone 6s and replaced it with an iphone 11 from verizon. When trying to activate it I didn't know my pin or my SSN so it's not activated. However when I put the sim card from my iphone 6s in it works fine with my old number. Is this what I was supposed to do or do i need to set up the new sim card?

3 Answers

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  • 4 weeks ago

    i would call verizon and ask them to help you with it

  • Kyle
    Lv 7
    4 weeks ago

    go to a verizon store if you need too.  the sim card shouldn't matter.  my mother had an iphone 6 and recently got the 11 pro.  they did not transfer the sim card from the old phone.  they called verizon to help get it set up properly.  you can also go to an apple store too, as we did ours there and they called verizon for us.  

  • Pearl
    Lv 7
    4 weeks ago

    i would call verizon and ask them to help you with it

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