Cex won't refund me on a product they say I rooted?

I bought an andorid TV media player and didn't like it so wanted to return it. The staff told me it needed to be tested then said to me they can't return it because it's been rooted. I never rooted it and the box of the device advertises Kodi which can only be installed on rooted devices and it comes from China and everything is Chinese. 

I shouldn't have bought it in the first place. Still how'd I get a refund?

2 Answers

  • 8 months ago

    What's "rooted?"

  • Biff
    Lv 7
    8 months ago

    Have you also posted in 'Computers & Internet' and 'Consumer Electronics' for opinions on the technical issue?

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