What are the inbound and outbound call centres?

what is the exactly difference between inbound and outbound call centres?

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  • 3 months ago
    Favourite answer

    Inbound take calls

    Outbound make calls

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  • 3 months ago

    inbound centres only respond to people calling in, presumably from advertising generated leads. outbound centres make calls, frequently unwanted, to likely customers -- some of these may be prior purchasers of the company's product or service, others will be true 'cold calls' to people who are irritated because you intruded on their day.

    outbound calling is much more difficult task ... lots of rejection and lots of being sworn at.

    Source(s): retired manager
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  • 3 months ago

    inbound means inbound and outbound means outbound

    Source(s): scientist
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