What are the inbound and outbound call centres?
what is the exactly difference between inbound and outbound call centres?
- sunshine_melLv 73 months agoFavourite answer
Inbound take calls
Outbound make calls
- Spock (rhp)Lv 73 months ago
inbound centres only respond to people calling in, presumably from advertising generated leads. outbound centres make calls, frequently unwanted, to likely customers -- some of these may be prior purchasers of the company's product or service, others will be true 'cold calls' to people who are irritated because you intruded on their day.
outbound calling is much more difficult task ... lots of rejection and lots of being sworn at.Source(s): retired manager
- 3 months ago
inbound means inbound and outbound means outboundSource(s): scientist