Watch Active2: "Why not track your heart rate?" message?

On my fairly new Galaxy Watch Active2, I have the pixel heart watch face that comes preinstalled. I used that watch face for a while, then switched to a new one. Now, when I switch back to the pixel heart face, it displays "Why not track your heart rate?" instead of my actual heart rate.

How can I fix this? If I were to factory reset my watch, would that delete any watch faces I purchased?

Thanks for your help,

John

There are no answers yet.
Be the first to answer this question.