Samsung s10+ headphones accessibility with s9+?

I recently purchased new earbuds from Amazon as my old ones were chewed up by my dog. I noticed the earbuds didn't have a headphone jack inserter, and instead goes into the USB-C port. 

Audio is great when listening to music! BUT- when I'm on call or if I'm sending a voice message, it is static when I try to voice record and when on call, you hear the conversation like it's without the earbuds. Is there anything I can do in the settings, or should I just find new ones and return it as the earbuds originally come with the s10+ (I have the s9+)?


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