I think my TikTok account is broken ?

I've been trying to grow my Youtube channel recently and have figured out that you can grow easily on TikTok, over the past week I have had A LOT of views on my videos and have gained almost 800 followers. Today all my views went down to '0' and same with my likes?? I can't see if anyone is commenting on my videos or liking them either. I've raised a support ticket but no one has gotten back to me. 

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