Is it sensible for a sales associate to want a customer to leave the store for this reason?

because the customer isn’t interested in trying on any clothing after plenty of time of browsing

4 Answers

  • Anonymous
    2 months ago
    Favourite answer

    No. Many people browse extensively before buying and many will go home to see if that piece will work in their wardrobe and then return to buy. There's also wardrobe stylists and consultants who need to know what's in stores so they can bring clients to stores they know the client will like. Finally sometimes people are just looking, which they have every right to do. If someone isn't buying then leave them alone and don't offer help. Don't ask them to leave, just leave them be. 

    This is the age of social media and if that person you ask to leave posts about a bad experience on line then you  could be in real trouble. Word spreads quickly and your little "sensible" act has cost the store thousands in sales and can get you fired if your sensible act is contrary to store policies. 

    One exception: closing time. Give a customer fifteen minutes and then say the mall turns off the light, not you and the cash register connects with head office and can't be used until the next morning and soon mall security will escort any straggler from the mall. Even a stand alone store can use the "Security is on a timer and everyone needs to be out in 20 minutes" story. 

    But if it's not closing the then let them look, don't ask them to leave, and don't make a big drama where none is needed.

  • 2 months ago

    No.  people browsing to maybe buy  is the only thing that keeps stores open.  it's all they have to offer over the internet.

  • Anonymous
    2 months ago

    Yes, if it is a small private shop, then the sales associate has the right to do this.  If its a big store however, they cannot ask you to leave unless you present a real danger.   Browsing in mall shops is expected.  

  • 2 months ago

    yes, for the obvious reason if you aren't there because you want anything... why are you there?

    go to the food court or when people loiter as opposed to making the staff in the store work around you.

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