Why the hell does HTC want me to send my phone for repair for a software update problem...?

They don't use an up to date Android version on their phones and it is causing software update problems for recent customers. It is a technical problem that can't be fixed unless they stop cutting corners and spend more to provide a decent version of Android OS to their customers.

What will happen since they want me to send my HTC U12+ to repair? I'm a but afraid that they might further damage the phone. I bought it for £520 on Amazon UK 2 months ago, I'll rather return the phone to Amazon on appeal than them damaging my phone cos of a software update.

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